Financial Services

Monitor addresses issues such as the breakdown of traditional integrated value chains, the development of focused new business models, and exploiting the opportunities for innovation created by e-commerce and online financial service businesses. We also help financial service firms manage through deregulation, consolidation, and globalization.

We help all kinds of financial services organizations see and seize the many exciting, dynamic growth opportunities in front of them. We work with our clients to understand and strengthen their customer relationships, enhance the customer experience, and build brand leadership.

Recent work has included assisting a prominent Asian bank with restoring its brand leadership and maximizing its competitive advantage in online banking.

Managing Your Innovation Portfolio

Bansi Nagji and Geoff Tuff April 19, 2012 Article

In this Harvard Business Review lead feature article, Bansi Nagji and Geoff Tuff of Monitor make the compelling argument that organizations should manage for "Total Innovation." A carefully balanced innovation portfolio is important for long-term, sustained growth; it helps companies outperform their competitors and potentially achieve a premium recognized by the capital markets.

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From Blueprint to Scale: The Case for Philanthropy in Impact Investing

Harvey Koh, Ashish Karamchandani, and Robert Katz April 17, 2012 Article

There is growing interest in the role of market-based solutions in addressing the problems of poverty, through inclusive businesses that tap into the potential of the global poor as customers and suppliers—the so-called ‘fortune at the Base of the Pyramid (BoP).’ Encouraged by the growth of microfinance, many promising new models are emerging. This has elicited a rush to the new field of ‘impact investing’—producing social or environmental good as well as financial return—with hundreds of funds set up in just a few years and billions of dollars waiting to be invested.

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Embracing Complexity: Building Innovation Capabilities for Your Organization

Geoff Tuff, Amelia Dunlop, Brian Quinn and Helen Walters March 21, 2012 Video

In this recording of Monitor’s recent webcast, "Embracing Complexity: Building Innovation Capabilities for Your Organization" Monitor thought leaders discuss how to frame growth challenges holistically. They detail practical methods to develop more systematic and structured approaches to innovation. Watch this webcast to glean new insights on how to build both the robust structures and the internal systems to provide reliable, repeatable growth and innovation.

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Dynamic Strategy Implementation: Delivering on Your Strategic Ambition

Amelia Dunlop, Vincent Firth, and Robert Lurie March 7, 2012 Article

Most strategies fail in the implementation phase, and the problem can be traced to three factors: a failure of translation, a failure of adaptation, and a failure to sustain change over the long term. Amelia Dunlop, Vincent Firth, and Robert Lurie discuss key elements of a dynamic approach to strategy implementation—one that overcomes the limitations of traditional approaches—and how it has helped leading enterprises deliver more effectively on their strategic ambition in this paper from the Monitor Perspectives series.

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Bridging the Gap: The Business Case for Financial Capability

Anamitra Deb and Mike Kubzansky March 5, 2012 Article

Between 500 million and 800 million of the world’s poor now have access to finance—but only one in four have been taught how to use their access wisely and to their advantage. In this study commissioned by the Citi Foundation, Monitor’s Anamitra Deb and Mike Kubzansky survey the landscape of old and new financial education models, analyze whether they have a business case and make recommendations on a shared agenda for the field to benefit all financial inclusion stakeholders—including consumers, financial institutions, policy makers and donors, and educators.

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Using Stories for Advantage: the Art and Process of Narrative

Doug Randall and Aaron Harms January 23, 2012 Article

“Effective stories that win both listeners’ hearts and minds are critical communications tools that can enable leaders to achieve difficult strategic goals,” write Doug Randall and Aaron Harms in an article in Strategy & Leadership magazine. The onus is on leaders—not their audience—to deliver a successful narrative that transfers meaning and motivation. The authors warn executives that their strategy initiatives are at risk every time the message they deliver is not convincing or clear.

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Innovation Lessons from Kodak’s Failures

Larry Keeley January 18, 2012 Article

Larry Keeley, an innovation expert and partner at Monitor, explains how Kodak’s famous failure to enter digital photography quickly can be a useful lesson for executives looking to innovate now. He writes that a new form of strategic thinking, convergences, “gives leaders a deeper sense of the interdependencies that connect firms, products, systems and services in new ecosystems” and reveals emerging opportunities, typically at the junction of new technologies and customer behaviors.

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Scenario Thinking Applied to the Global Economic Outlook

Peter Schwartz, Jonathan Star, Nikhil Prasad Ojha December 31, 2011 Article

The global economy faces serious risks of a second “great recession” if world leaders fail to cooperate on solutions to prevent “near-term economic divisions to devolve into deeper-seated geopolitical divisions,” write Peter Schwartz, Jonathan Star, and Nikhil Prasad Ojha in The Times of India newspaper. In this piece that demonstrates scenario thinking, the authors project the global economy is likely to go through a near-term period of low growth. The long-term prognosis then depends on the actions—or failures—of leaders to respond.

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What Global Winners Teach Us about Innovation

Nikhil Prasad Ojha, Parijat Ghosh, Sachin Khandelwal, Harsh Kapoor December 11, 2011 Article

In this special report on innovation in India’s Business Today magazine, Nikhil Prasad Ojha, Parijat Ghosh, Sachin Khandelwal, and Harsh Kapoor from Monitor describe key principles of innovation used by successful companies, from mobile phone provider Safaricom in Kenya, to Mexican cement company Cemex, to GE’s green energy products, to create new ways of doing business. “As markets mature and become more competitive, innovation has become an imperative for firms to survive and win,” the authors write.

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Private Equity In the Shadow of Giants: Innovative Approaches Along the Investment Value Chain in Sub-Saharan Africa

Christoph Andrykowsky, Victoria Barbary, and Olivia Toye December 1, 2011 Article

This report, "Private Equity In the Shadow of Giants: Innovative Approaches Along the Investment Value Chain in Sub-Saharan Africa," surveys a wide range of stakeholders in the African private equity ecosystem to help new-to-Africa actors interested in understanding in more detail the investment opportunities and nuances in the operating models on the Sub-continent. It was compiled in the second half of 2011, triggered by the recent increase in positive hype that Africa received as the last frontier market. The report covers trends and innovative approaches from fund strategies and fundraising, to deal-flow generation and post-deal value-add activities, and ultimately exits. Overall, it uncovered an attractive industry in flux, with increased competitiveness, but sufficient uncharted territory to grow from its still relatively small base.

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