IT and Telecom

Monitor helps organizations navigate the strategic challenges created by rapid technology changes, emerging new markets, the maturing of traditional markets, rapid commoditization, and the proliferation of low-cost competitors. Changes such as digital convergence, server virtualization, software as a service, and Web 2.0 have created whole new fields of opportunity for selected information technology (IT), telecom, and adjacent firms.

We help organizations cope with the disruption and uncertainty associated with this dynamic landscape, help them manage at a faster cycle time, and help them see and exploit emerging growth opportunities globally created by these forces. We also help them design and build new business models and product, service, and solution offerings to drive growth.


Recent work has included the identification, design, and marketing of new solutions that use the software-as-a-service business model to provide business process functionality on an outsourced, as-needed basis.

Innovation Lessons from Kodak’s Failures

Larry Keeley January 18, 2012 Article

Larry Keeley, an innovation expert and partner at Monitor, explains how Kodak’s famous failure to enter digital photography quickly can be a useful lesson for executives looking to innovate now. He writes that a new form of strategic thinking, convergences, “gives leaders a deeper sense of the interdependencies that connect firms, products, systems and services in new ecosystems” and reveals emerging opportunities, typically at the junction of new technologies and customer behaviors.

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Improving Innovation Returns Through Business Model Innovation: Video Highlights

Geoff Tuff, Joe Zale, Brian Quinn and Helen Walters June 17, 2011 Article

In these video highlights from Monitor’s recent webcast, “Improving Innovation Returns Through Business Model Innovation,” Monitor thought leaders discuss how analytic tools can provide better decision-making insights to help executives vastly improve their innovation success rates and ensure their business model investments generate bigger returns.

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Delivering Measurable Results: The Path to Profit Improvement

Robert Browne, Josh Lee, Mike Standing and Lisa S. Thompson May 17, 2011 Article

Many companies experience cycles in which revenue growth and cost cutting alternate in focus. While these cycles are understandable, they often damage long-term profitability. In this article, Monitor's Robert Browne, Josh Lee, Mike Standing and Lisa S. Thompson present the Delivering Measurable Results approach, which helps firms escape these cycles of revenue growth and cost cutting by developing programs that can sustainably improve their margins.

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Growth at Work: The Benefits of Building Entrepreneurial Environments

Francesco Fazio, Joel Finlayson and Neil Pearse March 28, 2011 Article

The benefits of having an entrepreneurial culture are clear—it leads to more effective and loyal employees, higher levels of innovation, and faster reaction times, just to name a few. But entrepreneurial environments aren’t just for small start-ups in new markets—even large companies in existing business sectors can create an entrepreneurial environment by employing five key enablers, explain Monitor’s Francesco Fazio, Joel Finlayson and Neil Pearse in this article.

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Rebuilding Profits in the Manufacturing Sector

Lisa S. Thompson and Joseph Zale January 10, 2011 Article

For executives at manufacturing firms, there is constant pressure to lower costs. While doing so may help the firm survive, executives can make the firm truly succeed by also looking at the other side of the profit equation—driving revenues through value-based pricing, explain Monitor’s Lisa S. Thompson and Joseph Zale.

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Grow More Profitably by Integrating Marketing and Operational Choices

Thomas Nagle and Lisa S. Thompson September 7, 2010 Article

In this article, Monitor’s Thomas Nagle and Lisa T. Thompson explain how companies can create profitable business models by integrating marketing and operations decision-making. In choosing revenue sources that leverage their strengths, and defining elements of sales that cause functional costs to vary, companies find growth.

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Megacity Growth Strategy

Jennifer Lacks Kaplan and Mark Pocharski June 12, 2010 Article

The world’s rapidly growing megacities represent significant opportunities for companies seeking new markets and justify a unique approach to an important source of potential growth. In this article, Jennifer Lacks Kaplan and Mark Pocharski explain what it takes for companies to build winning strategies to take advantage of this growth opportunity.

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