IT and Telecom

Monitor helps organizations navigate the strategic challenges created by rapid technology changes, emerging new markets, the maturing of traditional markets, rapid commoditization, and the proliferation of low-cost competitors. Changes such as digital convergence, server virtualization, software as a service, and Web 2.0 have created whole new fields of opportunity for selected information technology (IT), telecom, and adjacent firms.

We help organizations cope with the disruption and uncertainty associated with this dynamic landscape, help them manage at a faster cycle time, and help them see and exploit emerging growth opportunities globally created by these forces. We also help them design and build new business models and product, service, and solution offerings to drive growth.
Recent work has included the identification, design, and marketing of new solutions that use the software-as-a-service business model to provide business process functionality on an outsourced, as-needed basis.

Growth Scenarios: Tools to Resolve Leaders' Denial and Paralysis

By Jonathan Starr and Doug Randall

Businesses increasingly realize that significant growth opportunities are unlikely to come from incremental change.

Just-in-Time Executive Development

By Bernie Jaworski and Mike Morrison

Learning what, when and where it's needed.

The Truth About Internet Business Models

By Jeffrey F. Rayport

Everywhere you go business people are asking the same questions about
Internet commerce. Why are profits scarce or nonexistent? Why is there so
much uncertainty about Internet business models? When will some modicum
of order emerge from the chaos of doing business on the Web?

Don't Just Set Prices, Manage Them Strategically

By Tom Nagle, George Cressman

Many companies set their prices without doing anything to manage the pricing environment.

Energy Strategy for the Road Ahead

Scenario Thinking for Business Executives and Corporate Boards.

Why CIOs and CMOs Need Each Other

By Jeffrey Rayport

CIOs and CMOs must join forces to address customer interaction challenges -- not from their well-defended functional silos, but together.

Are Your Pricing Metrics an Untapped Opportunity for Growth?

By Brad Bray, Peter Walsh, John Hogan

A critical insight can significantly improve bottom line performance: pricing more profitably doesn't mean having to raise prices.

Best Face Forward

By Bernard Jaworski, Jeffrey Rayport

Technology is taking over front office roles in customer relationship management and sparking a revolution.

Getting Off the Roller Coaster

By Margaret Covell, Josh Lee

The average company spends 23 cents out of every dollar of revenue on overhead, yet lacks a plan for managing the spending for greater value.

Mobile Marketing Experiment

By Grail Research

Video capturing consumer experiences and perspectives on Mobile Marketing.

The Customer Service Challenge

By Jeffrey Rayport

In the rush to save money, many companies are unwittingly pushing their customers through inappropriate "channel pathways.

Human Capital Strategy

By Sameer Srivastava, Ambar Chowdhury, Doug MacKenzie

Human Capital Strategy: Pulling Ahead of the Competition and Staying There discusses the keys to transforming HR.

A Strategic Approach to Overhead Management

Josh Lee and Margaret Covell Overhead is a significant source of financial and managerial headaches for businesses around the world, but perhaps only because most firms lack a plan or system for managing the spending for greater value, writes Josh Lee, a Partner of Monitor Group, in “A Strategic Approach to Overhead Management.” Read more